1. Overview

At The Rise Tech (“we,” “our,” “us”), we are dedicated to delivering high-quality design services and ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed. By engaging with our services, you agree to comply with this policy.

2. Refund Eligibility

Refunds are subject to the following conditions:

  • Pre-Launch Requests: Refund requests made before the website or design project has been finalized and launched will be considered based on the scope of work completed. Refunds are generally granted if the request is made before significant work has begun.
  • Post-Launch Requests: Once a project is completed and the final deliverables have been provided, refunds are typically not available. It is important to finalize all features and modifications before project completion.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Approved Design: After design plans are approved and the project has moved into the execution phase, refunds are no longer available.
  • Client-Induced Changes: Refunds will not be issued for dissatisfaction stemming from changes requested by the client after project completion or for changes made post-launch.
  • Reassignment of Project: If the project has been transferred to another service provider or designer, a refund request may be considered.
  • Change of Mind: If the client changes their mind or decides not to proceed with the service after payment, a refund may be considered based on the conditions outlined.
  • Incomplete Design Brief: If an incomplete design brief was provided, which negatively impacted the project, a refund request may be considered.
  • Timely Concerns: Refund requests made within 72 hours of the initial design delivery will be considered. Clients are encouraged to raise any concerns during this time.
  • Adherence to Brief: Once final files are delivered or the initial design concept is approved, refunds will not be issued unless the design does not adhere to the provided brief.
  • Chargebacks: Unwarranted or irrelevant chargebacks initiated by the client will not be honored, and we reserve the right to pursue legal action if necessary.

4. Request Procedure

To request a refund, you must:

  • Submit a Request: Send a written refund request to support@therisetech.com, providing detailed reasons and any supporting documentation.
  • Review Period: We will review your request within 2 business days and respond with a decision. This review period allows us to assess the validity of the refund request and the relevant circumstances.

5. Refund Processing

If a refund is approved:

  • Processing Time: Refunds will be processed within 48 hours of approval.
  • Method: Refunds will be issued using the same payment method as the original transaction. If this is not possible, we will contact you to arrange an alternative method.

6. Dispute Resolution

In the event of a dispute regarding a refund, we will make every reasonable effort to resolve the issue amicably. Any unresolved disputes will be addressed according to the dispute resolution procedures outlined in our Terms and Conditions.

7. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all refund requests made after the effective date of the changes.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at: support@therisetech.com.